Telemedicine

Convenient virtual healthcare

Telemedicine Video

Using telemedecine is secure, easy and convenient. 

Video: How to Schedule >>
Video: How to Check In >>
Video: How to use On-Demand >>

Telemedicine Tip Sheet: Scheduling >>
Telemedicine Tip Sheet: Check In >>
On-Demand Telemedicine Tip Sheet >>
 

Scheduled telemedicine visits: 

Connect with your regular doctor at a time that works for you.

To schedule a telemedicine visit:

  • Call your clinic and ask for a telemedicine appointment. 
  • Self-schedule through our InTouch patient portal (requires a portal account).  

Portal Scheduling

Request portal account >>

  • You will receive check-in instructions and a link to the virtual waiting room for your provider.


New patients

New patients can be seen via telemedicine! Click the button to find a doctor accepting new patients, then call the clinic to set up a new patient appointment.

On-Demand Telemedicine for Urgent Care:

Connect with an available provider – during the day, in the evening and on weekends.

Hours
Monday - Friday: 8am-9pm
Saturday, Sunday and holidays: 9am-5pm

First come, first served. For FCN and non-FCN patients.

On-Demand

Please do not check in for scheduled telemedicine visits with your regular doctor through On-Demand. Follow the check-in instructions provided by your clinic. You will receive a link from your clinic and/or provider directing you to the correct virtual waiting room.

If you don't have check-in information for your scheduled visit, please contact your clinic:
Clinic Contact Info >>

Please call your clinic or use your InTouch Patient portal account for all routine care and questions, such as refill requests, COVID-19 info, etc.

How it works:

Telemedicine is secure (HIPAA compliant) and easy to use. You will see and speak to your provider using video conferencing technology. 

What you'll need:

  • A smartphone, computer or tablet with a forward facing camera and microphone
  • Ability to receive a text message or email
  • A good internet connection
  • Browser Tip: Use Chrome or Safari. Do not use Explorer.

To test your device's camera and microphone:

Pre-Call Test


    To start a telemedicine appointment:

    • Follow the check-in instructions provided by your clinic.
    • You will receive a link via text or email that takes you to a virtual waiting room. Follow the prompts to check in.
    • Always ALLOW access to your camera and microphone.
    • Your provider will start the visit and talk to you via video to evaluate and treat your medical concern.

    Please note: Your provider may determine it is better to see you in person. Please understand this decision is made to provide the most complete, appropriate care.

    When to use telemedicine:

    Telemedicine works well for a variety of visit types:

    • Mild cases of cold, cough, sore throat, sinus infections, vomiting, diarrhea, other infections, etc. (especially if you are otherwise healthy)
    • Mild cases of back pain, sprain, strain, or bruising
    • Mental health concerns such as depression and anxiety
    • Routine follow-up visits for chronic conditions
    • Routine medication review
    • Well exams (child, teen and adult)
    • Medicare Comprehensive Health Assessment
    • Medical goal setting or advanced care planning

    Please note: Your provider will determine if your specific medical concern is appropriate for telemedicine. Routine or ongoing care and well exams should be scheduled with your regular doctor. 

    Cost:

    Telemedicine visits are billed just like a normal in-office visit. 

    • Copay and/or deductible may apply, depending on your specific insurance plan.
    • You will receive a bill in the mail that shows the amount you owe after your insurance plan has paid their portion.

    There may be times when a telemedicine visit needs to be converted to an in-office visit. In these instances, there would not be a charge associated with the telemedicine portion of the care.

    Visits that are not appropriate for telemedicine:

    The following types of visits typically require a physical exam, which must be done in person.

    • Welcome to Medicare visits
    • L&I visits (for on-the-job injuries)
    • Complex or severe injuries
    • Severe infections
    • Other complex or severe medical issues that require an in-person evaluation

    FCN clinics have strong preventive measures in place to keep our clinics safe for all patients who need to be seen in person. 


    How to access telemedicine >>

    How it works >>

    Cost >>