FCN News

Christmas hours at Family Care Network

Christmas hours at Family Care Network

Please note: All Family Care Network locations will be closed on Monday, Dec. 25 for Christmas. On Tuesday, Dec. 26, urgent care locations, including On-Demand Telemedicine, will be open 9am-5pm. Check clinic pages for additional holiday hours. Family Care Network...

Thanksgiving hours at Family Care Network

Please note: All Family Care Network locations will be closed Thursday, Nov. 23 for Thanksgiving. Urgent Care and On-Demand Telemedicine will be open 9am-5pm on Friday, Nov. 24. North Cascade Family Physicians will also be open normal hours on Friday, Nov. 24.

Phone service restored at Birch Bay Family Medicine

Phone service restored at Birch Bay Family Medicine

UPDATE, 10am: Phones are working normally at BBFM. Thank you for your patience! We are experiencing an issue with the phone system at our Birch Bay Family Medicine location and are unable to receive or make calls. We apologize for any inconvenience. We are working to...

Labor Day hours at Family Care Network

Labor Day hours at Family Care Network

If you have an urgent medical issue, Family Care Network Urgent Care in Bellingham, Lynden and Mount Vernon will be open 9am-5pm on Monday, Sept. 4 — including lab and x-ray services. You can also connect with an available provider from anywhere via On-Demand...

Internet outage affecting FCN clinics

Internet outage affecting FCN clinics

UPDATE: As of 1 p.m. on Thursday, Aug. 17, FCN's internet has been restored. All systems, including phones and OnDemand Telemedicine are operating normally. Thank you for your understanding and patience! ---------- An outage with Family Care Network's internet...

InTouch patient portal ends August 31

InTouch patient portal ends August 31

Access to Family Care Network's InTouch patient portal will end on August 31. Patients can now access their medical information through FCN’s new MyChart patient portal. Please go to mychart.fcn.net to create an account, or call your clinic for an account activation...

On-Demand Telemedicine update

On-Demand Telemedicine update

Starting Monday, Aug. 7, FCN’s On-Demand Telemedicine service will temporarily return to the Doxy.me video visit platform. We are hopeful that this change will provide a trusted and familiar experience for our patients while we work on improvements to the video...

Phone service interruption at multiple clinics

Phone service interruption at multiple clinics

UPDATE, 10AM Saturday, Aug. 5: Our phone system has been repaired and is operating normally. Thank you for your understanding and patience! -------------------------------------------------------- A hardware failure in our phone system late Friday evening, August 4,...

‘Appointment scheduled’ message sent in error

‘Appointment scheduled’ message sent in error

Family Care Network recently learned that some patients may have received a message in error the morning of July 20, 2023. The message thanked the patient for scheduling an appointment and included a MyChart activation link. The message was an internal error at FCN,...

Independence Day hours at Family Care Network

Independence Day hours at Family Care Network

If you have an urgent medical issue, Family Care Network Urgent Care in Bellingham, Lynden and Mount Vernon will be open 9am-5pm on Tuesday, July 4 — including lab and x-ray services. You can also connect with an available provider from anywhere via On-Demand...