Welcome to our office! It is a privilege to have you as a patient.
Bellingham Bay Family Medicine has served our community since 1992, providing care for people of all ages. We support our community in other ways as well. Our staff are active in many community organizations, and we support and participate in a number of community activities and events, such as the Jingle Bell Run and Ski-to-Sea.
Our doctors and staff have created a very caring and efficient team to help you manage your family’s health care. Our small, family culture is built on openness and honest communication. We are committed to expertise and compassion with each and every office visit. Our seven physicians, PA-C and staff work together to help you make the best health decisions and choices that meet your needs and desires.
Our office is open from 8am to 5pm, Monday through Friday. We also have one doctor available for extended hours Tuesday, Wednesday and Thursday from 7 to 8am and 5 to 8pm. Please call to make an appointment if you need to be seen.
Our family physicians provide:
- Adult medicine
- Newborn, pediatric and adolescent care
- Preventive and wellness care
- Sports medicine and rehabilitation
- Lifestyle modification
- In-office surgeries
- Lesion/wart removal
- Gynecology and family planning
- Depression and anxiety counseling
- Hospital services
We begin answering incoming calls at 8am. During office hours, phone calls will be received by our front desk staff. They will channel the calls to a nurse, physician or other staff member. If you must speak with one of us please give the receptionist your name and the phone number where you can be reached during the day or early evening. We will make every effort to return your non-emergency phone calls by the end of the same working day. It is our policy when a patient is requesting a refill of their routine medications, that a phone call to the office two weekdays in advance is required. Our schedule dictates that we must deal with non-emergency calls in clusters, opposed to stopping patient care and responding to each call as it is received.
If your problem is an emergency, please let the receptionist know and a staff member will assist you as soon as possible.
AFTER-HOURS PHONE CALLS
For after office hours and weekends, please call (360) 752-2865. You will be prompted on how to reach the on-call physician. The on-call physician may be a Bellingham Bay Family Medicine physician (Dr. Greg Anderson, Dr. Laura Fox, Dr. James Hopper, Dr. Karen O'Keefe, Dr. John Weaver or Darla Woolman PA-C) or one of our call sharing physicians (Dr. Lee Hein or Dr. Craig Moore).
PRESCRIPTION REFILL POLICY
It is our policy when a patient is requesting a refill of their routine medications, that they contact their pharmacy to have a refill request faxed to our office. It will be 48 hours or two business days before it will be filled.
CANCELLATIONS AND NO SHOWS
Patients that do not show up or are tardy 15 minutes or more for their scheduled appointment are of great concern to the providers of Bellingham Bay Family Medicine and Family Care Network. A missed appointment is a missed opportunity for another patient to receive care that they need. A patient arriving 15 minutes late or not at all, will be considered a No Show. We do ask for 24 hours notice when canceling an appointment. We understand that circumstances may arise where this is not possible. These circumstances will be addressed by the provider as they arise.
If a patient fails to keep their appointment to initially establish care at Bellingham Bay Family Medicine, they will not have the opportunity to be seen at this clinic in the future. Once the patient is established with this clinic and they or another family member miss their first appointment, they will be notified by a letter. After the second missed appointment by the patient or family, the patient may receive a second notification and a $25.00 charge for their missed appointment. With the third missed appointment within a 24-month period, the patient or family may be dismissed from the practice at the discretion of the physician. While the patient and/or family seek an alternative medical health provider, the clinic will provide 30 days of acute and emergent care.
NOTICE OF PRIVACY PRACTICES
We keep a record of the health care services we provide you. You may ask us to see and copy that record. You may also ask us to correct that record. We will not disclose your record to others unless you direct us to do so, or unless the law authorizes or compels us to do so. You may ask to see your record or get more information about it at the front desk.
All emergencies will be seen as a priority and will be treated promptly. For a life-threatening emergency that requires prompt attention in an Emergency Room, call 911 for assistance or go directly to St. Joseph Hospital which has 24-hour physician coverage. Infrequently, emergencies do arise which take one of us away from the office. We realize this can create inconveniences for you and your family, but we are sure that if you had a medical emergency, you would want us to be with you. At times we regretfully must interrupt office visits to discuss ongoing patient care with our staff, other physicians and the hospital staff. We appreciate your understanding, and we will try to keep the interruptions to a minimum.
We contract with most major insurance carriers. Please contact our clinic or your insurance company for current eligibility.
Our fees are competitive and are based upon rates within our community. If your policy has a co-payment we ask that you be prepared to pay this when you are seen. We ask our DSHS and Molina patients to supply us with their Provider One insurance card. If you are not insured by one of the companies we bill directly, then we expect payment at the time of service. Please read our financial policy for further information. Upon payment, we will supply you with an itemized billing statement so you can promptly bill your insurance company for reimbursement.
We believe that an insurance contract is between the patient and the insurance company. We will be glad to discuss any billing problems with you. If you have a problem paying your bill please do not hesitate to talk to us about it. If your child comes to our office alone, please be certain that they have current insurance information with them.
We look forward to serving you with our quality health care, delivered by a well-trained, professional and courteous staff. If you have suggestions about how we can better serve you, please let us know. If you have further questions about any of our policies, please ask the receptionist.