Financial Policy

Thank you for choosing Family Care Network for your healthcare needs. We will work to provide you with the highest quality care and services. Please review this financial policy prior to your treatment. If you have any questions, please contact your clinic.

As a patient, you can expect that we will:

  • Provide accurate and timely billing.
  • Provide your bill to you in paper or electronically (e-statements), depending on your preference.

As a patient or guarantor, this is what we ask of you:

  • Payments are due at the time of service.
  • Co-pays not paid at the time of your visit may be subject to an additional charge to your account.
  • For our private pay patients, we require payment in full at the time of service.

If your check is returned for non-sufficient funds (NSF), we will add a service charge to your account. If that happens, you will be asked to pay the amount of the check plus the service charge in cash within 10 days. If your account has not been paid in full by then, it may be referred for collection action.

Some insurance plans do not cover certain procedures, such as newborn circumcisions, employment exams, sports physicals and treatment of cosmetic skin lesions. In such cases, you will be asked to sign a waiver agreeing to pay for the visit at the time of service. You may want to call your insurance company to determine coverage for a procedure that is being considered.

Billing and insurance:

We ask that you present your insurance card at each visit to ensure that we bill your insurance correctly. We are contracted with several insurance companies, which may change from time to time. To find out if your insurance plan is included, please visit our web site or call our Patient Accounts Department at (360) 318-8800. Please check with us before changing insurance plans.

We will bill your insurance company first; any remaining balance will be billed to you.

If you have coverage through a non-contracted insurance plan, we will courtesy bill your insurance one time. If we do not receive a response from your insurance, the balance will be billed to you.

If you are injured in a motor vehicle accident and have personal injury protection through your auto insurance or the other driver's auto insurance, your healthcare insurance will not cover the cost of treatment. You will be asked to sign a form acknowledging your responsibility for these charges at the time of the visit.

When patients turn 18 years old, they become the guarantors of their account. They will be asked to review their own financial agreements the first time they have a visit after turning 18.

We require 24-hour notice if you are unable to keep your appointment. Repeated failure to keep your appointments may result in a charge or dismissal from the practice.

Financial hardship:

If you are having financial difficulty, our business office will be happy to work with you on options. If we establish a payment plan, we ask that payments be made as scheduled, each month and on time.

If you fail to pay or contact our business office within 60 days after a statement is issued, our collection process on your account will begin. Repeated failure to pay may result in your dismissal from Family Care Network and the assignment of your account to a collection agency. In the event of non-payment, a rebilling fee/finance charge will be applied to any overdue balance, as authorized by Washington State law.

Updates to this policy can be found at familycarenetwork.com and are posted in each clinic. Please let us know if you have any questions. Call our Patient Accounts Department at (360) 318-8800 or (866) 494-4414.