Nondiscrimination & Language Assistance

Family Care Network (FCN) doesn’t exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, age, sex (including pregnancy, sexual orientation and gender identity), or religion in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by FCN directly or through a contractor or any other entity with which FCN arranges to carry out its programs and activities.

Language assistance

FCN provides language interpretation services when needed and/or upon patient request. 

How to file a complaint

If you believe you’ve been subjected to discrimination in an FCN program or activity, please contact Family Care Network’s Compliance Coordinator directly. Please provide your name, a brief description of the complaint, and the best way to contact you.

1. Call Family Care Network’s Compliance Coordinator at (360) 734-1465.
2. Mail information about your complaint to:
   Compliance Coordinator
   Family Care Network Administration
   709 W. Orchard Dr. Suite 4
   Bellingham, WA 98225
3. Email information about your complaint to: [email protected] for routing to the Compliance Coordinator.
   Please note: this email is non-secure. Please use this email only to notify FCN Administration that you would like to file a complaint and to provide information on how we can reach you by phone.

Alternately, there are several ways to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Visit their website to learn more:

How to File a Civil Rights Complaint

1. Online at the OCR Complaint Portal: ocrportal.hhs.gov
2. Email [email protected].
3. Call (800) 368-1019; TDD: (800) 537-7697
4. Mail information about your complaint to:
   Centralized Case Management Operations
   U.S. Department of Health and Human Services
   200 Independence Avenue, SW
   Room 509F, HHH Building
   Washington, D.C. 20201

Family Care Network follows all applicable regulations, as documented in our Grievance Procedure.