MyChart Patient Portal
Family Care Network has a new patient portal, called MyChart.
Go to mychart.fcn.net or download the app to create an account.
Watch: MyChart Sign-Up Video
If you need help or have questions about creating an account, please call your clinic or visit our MyChart Help page.
Please note: Access to past medical information through the InTouch patient portal ended on August 31, 2023. If you don’t see the information that you need, please call your clinic for assistance and/or to make a records request.
With a MyChart account, you can:
- View your medical information and medications
- Communicate with your healthcare team
- Schedule appointments
- Check in for a scheduled appointment up to 7 days in advance
- Share information with family members or other healthcare providers
- Make payments
- And more!
Important FAQs
How do I create a Family Care Network MyChart account?
Your clinic can send you an activation code by text or email, or you can follow the link provided in an appointment reminder, on your after visit summary, or on a billing statement.
You don’t need a code to sign up. Go to mychart.fcn.net or download the MyChart app, click the Sign Up Now button, then click the Sign Up Online button below where it says “No Activation code?” (you may need to scroll down on a mobile device).
Use care when entering the requested information. For your account to activate, it must match what we have on file in our records.
If you need assistance, please contact your clinic.
What is the age requirement for a Family Care Network MyChart account?
FCN patients must be age 13 or older to have a MyChart account.
- Adults age 18+ can self sign-up online or through the MyChart app, with or without an activation code.
- Patients age 13-17 require an activation code to create an account (online or app). Please call your clinic for more information.
Can a parent access their child’s (age 12 and under) medical information in MyChart?
Yes. Once the parent has set up a MyChart account for themselves, they can use the “Request Access to a Child” form available in the main menu, under “Sharing”. They can also call the clinic to request access, or request access in person at the clinic.
Can a parent create or access a MyChart account for a teen (age 13-17)?
No. Teen patients can set up their own account with an activation code provided by their clinic, either by calling or in person.
Can I use MyChart while traveling?
Yes, but it depends on your location. You can access MyChart in more than 30 countries:
Australia, Austria, Belgium, Canada, Costa Rica, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweeden, Switzerland, Thailand, United Kingdom (England, Scotland, Wales and Northern Ireland), United Arab Emirates, United States.
MyChart is not accessible from countries not listed, due to security concerns.
Can I use my InTouch username and password to log in to MyChart?
No. If you are accessing MyChart for the first time, you need to set up an account as a New User. You will be asked to set up a username and password for MyChart during this process.
How do I get help with a MyChart account?
Please call your clinic during business hours. They can help with account set up, log in issues, password resets, messaging issues, etc.
You can also visit our MyChart Help page, or review our MyChart FAQs.
InTouch Patient Portal
Important Update:
Access to the InTouch patient portal ended on August 31, 2023. Follow the link above to create a MyChart account, or call your clinic and request a direct activation link.
Please note: If you don’t see the medical records that you need in MyChart, please call your clinic for assistance and/or to make a records request.
